employment type: contract
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Description of Role/Responsibilities:
Beacon Hill Technologies is seeking a Technical Support Technician for an immediate contract through the end of the year with a large client in West Palm Beach. We?re seeking a candidate with at least 2 years of Mobile Deive/ hand-held device support as well as excellent communication and customer service skills. The position requires the person to work with iOS (Apple) devices to address hardware issues, 3rd party software questions, deploy new versions of home grown applications, managing devices using MaaS360 Mobile Device Management(MDM) system, test iOS applications, talk to customers with issues over phone and must be able to follow instructions and be able to document procedures for device management. Experience with ticketing systems like Remedy and Service Desk a plus.
2+ years of technical support experience
Experience with supporting mobile devices, ipads, iphones, tablets, etc
Experience supporting hardware issues as well as 3rd party software
Ability to deploy home grown iOS applications
MaaS360 MDM or similar tool experience
Experience with Ticketing Systems ? Remedy , Service Now, or similar
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis.Ãƒ?Ã‚?Ãƒ?Ã‚ Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visitingÃƒ?Ã‚?Ãƒ?Ã‚ www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)