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favorite this post 75K TO 100K - SEEKING B TO B CALL CENTER "FLOOR SALES MANAGER" (Boca Raton) hide this posting unhide

4950 Communications Ave STE 200

(google map)

compensation: 75,000 - 100,000
employment type: full-time

- Boca Raton, FL

PLEASE REPLY TO THIS POST AND EMAIL RESUME IN A WORD FORMAT FOR CONSIDERATION.

"MANDATORY" CALL CENTER MANAGEMENT EXPERIENCE A MUST!!

The Call Center business to business "Sales Manager" is responsible for performance, planning, organizing, and managing a team of call center agents.

Essential Functions and Responsibilities:

• Drive improvements in overall service levels, transactional efficiencies & cost management.
• Implement new processes, procedures and technologies as needed by management.
• Manage and motivate call center agents to meet client performance goals.
• Maintain and monitor performance, production, attendance, reviews and appraisals for agents.
• Monitor adherence to company quality monitoring goals.
• Ensure adherence to company policies.
• Responsible for the supervision, coaching, monitoring, reviewing, and disciplining of assigned agents.

Required Experience, Skills and Education:

• Knowledge of inbound and/or outbound call center operations.
• Proven ability to drive sales results through coaching and development of agents.
• Understanding and ability to execute inbound and/or outbound programs to ensure service levels and financial objectives are met.
• Strong planning, forecasting, problem-solving and analytical skills.
• Proven ability to develop and produce reports from existing systems, analyze them and make informed decisions.
• Demonstrated ability to interact with peers, senior management and other departments in a professional manner.
• Strong organizational, leadership and interpersonal management skills.
• Demonstrated communication skills both written and verbal.
• Must be able to foster a positive and productive work environment with the ability to lead, build teams and motivate agents.
• Ability to work in a dynamic fast paced atmosphere.
• Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet).
• 1 year minimum of call center leadership or management experience preferred.
• Degree preferred.


PLEASE REPLY TO THIS POST AND EMAIL RESUME IN A WORD FORMAT FOR CONSIDERATION.

• Position Details:

• Facilities in beautiful Boca Raton Florida
• Base Salary: $75,000 - $100,000 depending plus monthly bonus's
• Two weeks annual vacation
• Medical / Dental Benefits after 60 days

PLEASE REPLY TO THIS POST AND EMAIL RESUME IN A WORD FORMAT FOR CONSIDERATION.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6792410599

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