compensation: Crew Chief $17/hr plus Emergency Bonus Pay Water Damage Tech $12/hr plus Emergency Bonus Pay employment type: contract
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Crew Chief minimum of 1 year experience and IICRC Water Damage certification. Must have valid drivers license. Please see job description and other qualifications below:
Crew Chief and water damage technicians are dispatched to assigned customer locations to perform restoration services as required. Must maintain a high standard of customer service and excellent levels of quality workmanship. Completes daily paperwork.
MAIN DUTIES AND RESPONSIBILITIES:
Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
Completes customer service schedules on time. Keeps internal personnel such as dispatchers and/or appropriate supervisors informed of daily schedule.
Demonstrates professional knowledge of all company products and services.
Assesses and determines customer requirements and communicates them with dispatcher/ supervisor and or project manager.
Performs appropriate steps to mitigate further water damage in the home and/or business, according to standard protocols. Schedule revisit through dispatch to check on drying conditions. Remediation of Mold, Sewage backups, Trauma Cleanups Water and Fire & Smoke Damage appropriately.
As necessary, performs professional carpet/upholstery cleaning, tile & grout cleaning, vinyl floor cleaning and marble floor cleaning services in customer's home or business using company solutions and products.
Prior to leaving, provides customer with necessary safety information or instructions concerning all equipment left at the site and areas extracted and/or just cleaned.
Operates company vehicle with good judgment, obeying all traffic laws, rules and regulations.
Maintain an acceptable driving record.
Performs regular company vehicle maintenance, as outlined in company standards and procedures.
On a daily basis, submit all accurate completed paperwork and have all supporting documents in order. This is a mandatory responsibility that needs to be performed consistently each and every day.
Willingness to travel to hurricane damaged area's. During hurricane season, as the need arises, long distance travel is expected.
Maintain a high level of personal grooming and appearance.
Meet company standards for attendance and punctuality.
Fosters good work relationships at all levels of the company.
Attend training meetings as determined by management.
Perform all other duties as assigned.
- Must submit to a Background check including driving history for the last three year.
- Drug Test required.
Possess a valid driver's license with a clean record for last three years.
High School graduate or equivalent.
Possess clear writing skills
Ability to lift equipment and furniture weighing approximately 75 pounds. At times this requires carrying equipment upstairs.
Crew chief - IICRC water damage certificate
The physical demands of this position, requires the employee to perform extensive walking, standing, lifting, bending, carrying of equipment etc. Wear required personal protective equipment such as respirators and khaki pants. Work in high temperature environments and in small and confined spaces. The employee will also be required to work various shifts including weekends and holidays.
NOTE: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.
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