Location: Miami Beach, FL (Lincoln Road)
Position Type: Full-Time
Love Solving Problems?
We're looking for a friendly, tech-savvy Technical Support Representative to help our customers get the most out of our software and digital marketing platforms.
If you enjoy helping people, troubleshooting technical issues, and providing world-class customer service, we'd love to meet you.
This position is ideal for someone who can remain calm under pressure, communicate clearly, and genuinely enjoys solving problems.
What You'll Be Doing
Assist customers via phone, email, chat, and Zoom
Troubleshoot software and account-related issues
Help customers navigate our platform and services
Resolve login, billing, and technical support requests
Escalate advanced issues when necessary
Document support interactions within our CRM
Conduct onboarding and basic training sessions
Ensure customers have a positive support experience
Products You'll Support
CRM Software
Marketing Automation Platforms
Email & SMS Systems
AI-Powered Business Tools
Website & Hosting Services
Lead Generation Platforms
Business Software Solutions
Compensation
Hourly Pay
$20-$28 Per Hour
(Based on Experience)
Additional Benefits
Performance Bonuses
Paid Training
Advancement Opportunities
Flexible Scheduling Options
Why Work With Us?
Stable Work Environment
Our customers rely on our software every day, creating a consistent demand for quality support professionals.
Professional Growth
Learn valuable skills in:
SaaS Platforms
CRM Systems
Marketing Automation
AI Technologies
Customer Success
Technical Troubleshooting
Growth Opportunities
Top performers may advance into:
Senior Technical Support
Customer Success Manager
Implementation Specialist
Technical Account Manager
Team Lead
Operations Management
Qualifications
Required
Strong English communication skills
Excellent customer service skills
Basic technical troubleshooting ability
Reliable internet connection
Professional attitude
Ability to multitask
Preferred
SaaS support experience
CRM experience
Help desk experience
Customer success experience
GoHighLevel experience
WordPress experience
Email marketing platform experience
You Might Be a Great Fit If You:
Enjoy helping people solve problems
Stay calm under pressure
Are patient and professional
Learn new technology quickly
Have strong attention to detail
Take pride in delivering excellent customer service
Principals only. Recruiters, please don't contact this job poster.