Journeyman Field Support Technician

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MANTECH seeks a motived, career and customer-oriented Journeyman Field Support Technician to join our team in Doral, Florida.

Responsibilities include but are not limited to:

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
• Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
• Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operions.
• Communice complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training merials, contributing to team knowledge and support efficiency.
• Escale complex issues to senior Technicians and contribute to process improvement initiives.

Minimum Qualificions:

• HS diploma: a candide holding a relevant Bachelor's degree may be granted 2 years’ experience credit for educion.
• Must possess two certificions Security+ , CompTIA A+ and Network+ certificions or equivalent, relevant vendor-specific certificions (e.g., Microsoft, Cisco),
• DoD 8570.01-M IAT Level II certificion.
• 3+ years of experience with 2+ years of position-specific relevant experience.
• Demonstred experience troubleshooting hardware and software issues, including network troubleshooting and configurion.
• Proficiency in installing, configuring, and troubleshooting Windows opering systems.  Experience with Active Directory and remote desktop tools.
• Experience with cybersecurity tools and best practices. Experience with end-user device support (desktops, laptops, mobile devices).

Desired Qualificions:

• Bachelor’s degree in informion technology, computer science, or a reled field.
• Experience working in a managed services environment. Experience with cloud technologies (e.g., AWS, Azure).
• Experience with scripting and automion tools. Experience with advanced cybersecurity incident response and server administrion and virtualizion.
• Advanced vendor-specific certificions (e.g., MCSE, CCNP), CISSP or other advanced security certificions, ITIL Practitioner (or higher), and Project Management certificions.
• Experience a DoD Combant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active TS/SCI clearance.

Physical Requirements:

• Required Travel up to 50%
• Must be able to remain in a stionary position 50%.
• Constantly operes a computer and other office productivity machinery, such as a calculor, copy machine and computer printer.
• The person in this position frequently communices with co-workers, management and customers, which may involve delivering presentions. Must be able to exchange accure informion in these situions.

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