Account Manager

About us

LSG Sky Chefs is one of the world’s largest airline cering and hospitality providers, known for its outstanding repution and dynamic approach in the industry. Voted “Airline Cerer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovion, driven by the dedicion and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Lin America.

Role Purpose Stement

Main Accountabilities

Account Management

• Develop and maintain strong relionships with assigned airline account(s), acting as the key point of contact between the CSC, airline representives, and Key Account Manager.
• Ensure accure billing, provisioning, and alignment with contractual agreements.Maintain daily inventory par levels and oversee inventory control in line with customer specificions.
• Ensure timely and accure equipment inventory tracking and reporting.Coordine and ensure on-time flight departures in accordance with cering and operional guidelines.
• Support operional departments with airline cycle changes and service updes.
• Monitor compliance with customer specificions, regulory requirements (FDA, HACCP), and internal quality standards in collaborion with Quality teams.
• Maintain up-to-de customer specificions and communice changes across departments.
• Ensure airline performance measurement systems are applied consistently across all CSC departments.
• Lead coordinion and participion in customer evaluions; distribute feedback and ensure timely corrective actions.
• Monitor CSC adherence to airline safety and service expections.
• Maintain and analyze flight tendant feedback and delay reporting dabases.
• Track service quality scores and identify opportunities for improvement.Support the Executive Chef with menu presentions and customer-facing culinary events (e.g., Chef Tables).
• Manage inventory levels of customer-specific goods and merials.
• Participe in special projects, process improvements, and customer initiives.

Leadership

• Ensure the area of responsibility is effectively organized, staffed, and managed.
• Lead, coach, and develop team members in alignment with HR policies and performance frameworks.
• Support employee development through performance management tools such as the Global Performance System (GPS).
• Foster a culture aligned with company values, operional excellence, and accountability.
• Plan, monitor, and control departmental budgets; implement corrective actions to address cost variances.
• Support and champion company initiives including Global Quality Standards (GQS), HACCP programs, Lean Manufacturing, and Employee Safety.

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent professional experience required.
• 3–5 years of experience in account management, customer service, or a reled field (preferably in aviion, cering, or logistics).
• Strong communicion, presention, and interpersonal skills.
• Proven ability to build relionships and consistently meet or exceed customer expections.
• Solid understanding of cost drivers, including product and labor cost variances.
• Experience working with quality and regulory standards (e.g., FDA, HACCP) is preferred.
• Proficiency in Microsoft Office and Windows-based systems.