Experienced in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Excellent working knowledge using Microsoft Excel, PowerPoint, Microsoft Word.
Ability to train, motivate, and supervise customer service employees.
Assist in planning and maintain/update accurate inventories.
Fluent in English and Spanish.
Executive Administrative Assistant
Oct 2016-April 2019 The Housing Authority of City of Miami Beach
Dealing with anything that has to do with the Executive Director, maintain calendar updated, assist in monthly board meetings with commissioners, plan traveling trips for Director, make copies, faxing, scanning, planning events for residents, also assist with the section 8 department.
March 2015-July 2016 Gidney & Company
Provided clerical support for Accountants
Prepare yearly tax returns
Answer phones / filing
Oct 2014-Jan 2015 Madison Condo
Provide customer support (in person and via phone)
Scanning / Faxing
Handling of tenants checks / Deposits
Organizing warehouse and inventory
Write and distribute violation letters for tenants
Apr 2012 – Jun 2012 Paradise Flowers, Miami FL
Provided customer support (in person and via phone)
Arranged flowers for display/sale
Quickly and effectively solved customer challenges
Managed cash registers
Aug 2007 – Jan 2009 M Hajjar & Associates, Miami FL
Provided clerical support for architecture team
Manage front desk and supply inventory
Produced reports from inspectors and construction sites
Feb 2006 – Jul 2007 Quality Labels, Trujillo Alto PR
Provided customer support via phone
Managed records and produced MS Excel reports
Maintained stock inventory
2001 - 2003 Miami Job Corp Miami FL
Certificate – General Office Clerk
Sales representative for medical supplies company. Switch board operator for doctors, clients and various businesses. Handled communication to insurance companies.