Objective
To find a position in the hospitality industry and thus improve the lives of others
and myself using the various skills and knowledge that I have acquired throughout my years of experience and education.
Summary of Qualifications
Highly Experienced in the position of Front Desk Agent for approximately 9 years and counting.
Specially skilled in Clerical duties, Customer Service, Computer and, Hotel & Condominium related Softwares (Jenark,Kwic).
Proven ability to learn quickly, access information from a variety of sources and work efficiently under pressure.
A talent for professionalism, organization and attentiveness.
Work Experience
KWPMC, Sterling Condominium, 6767 Collins Ave, Miami Beach, Fl 33141 2020-2026
Front Desk Supervisor
Duties same as below.
Castle Group, Sterling Condominium, 6767 Collins Ave, Miami Beach, Fl 33141 2014-2020
Concierge/Front Desk - Front Desk Manager/Supervisor
Greeting residents, guests and contractors and attending to their individual needs.
Receiving, logging in and handling packages.
Monitoring 40+ cameras.
Operating access control systems for entry and exit of buildings. E.G. - (intercoms, gates and, magnetic doors)
Regular office duties: printing, labeling, scanning.
Creating incident reports and work orders as needed.
Master Audio Cameras Corp, 2400 Biscayne Blvd Miami,FL 33137 2012
Installation Technician
transport smart home electronic equipment and, tools
installing electronics. . . details; cable runs and labeling, drilling and, programming camera dvr, audio and, monitor software.
educating the customer to use the newly installed equipment
Collins Hotel, 6600 Collins Ave Miami Beach,Fl 33141 2011 to 2012
Front Desk Agent
Greeting guests to the hotel.
Informing guests of hotel rates.
Data entry - check in, check outs and reservations / cancellations.
Overnight security - watching cameras / locking and, unlocking pool area.
Some of housekeeping's left over work at night - folding towels, bed sheets, loading and unloading laundry machines.
Casablanca Hotel, 6345 Collins ave, Miami Beach, Fl 33141 2010
Front Desk
Greeting guests to the hotel.
Informing guests of hotel rates.
Data entry - check in, check outs and reservations / cancellations.