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Restaurant Shift Manager (Key Biscayne)
Milanezza Key Biscayne
700 Crandon Blvd
compensation:
Depends on experiencia from 20 to 25 per hour
employment type:
full-time
experience level:
senior level
job title:
Restaurant Shift Manager
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Restaurant Manager Job Description
Milanezza - Key Biscayne, Florida
Job Details:
Pay: Hourly Rate + Performance Bonus
Job Type: Full Time
Location: 700 Crandon Blvd, Key Biscayne, FL 33149
Benefits:
Free street parking.
Employee meal per shift.
Employee discount on Key Biscayne annual toll plan.
Full Job Description:
A Restaurant Manager is responsible for supervising and coordinating the activities of the restaurant staff. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, proficiency in computer applications, and the ability to manage multiple responsibilities simultaneously.
Responsibilities:
Oversee and guide the performance of the restaurant staff during the assigned shift.
Provide training, coaching, and feedback to ensure high-quality service standards.
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.
Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
Monitor inventory levels.
Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
Create shift schedules, taking into consideration employee availability, workload, and business needs.
Monitor employee attendance, punctuality, and adherence to company policies.
Ensure compliance with labor laws and regulations, including break schedules and overtime requirements.
Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.
Monitor and control costs, including labor, food, and other expenses, to achieve profitability targets.
Conduct cash register audits, ensuring accurate cash handling and adherence to financial procedures.
Assist with budgeting and forecasting, providing input on areas for cost savings and revenue generation.
Qualifications and Requirements:
Previous experience in a supervisory or managerial role within the restaurant industry is preferred.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent communication and interpersonal skills to interact with staff and customers effectively.
Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.
Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.
Ability to work flexible hours, including evenings, weekends, and holidays.
Proficiency in using restaurant management software, systems, computers, printers, and other relevant tools.
Fluency in English is required, with knowledge of Spanish highly valued to facilitate effective communication in a multicultural environment and ensure high-quality customer service.
Knowledge of QuickBooks and the Square system is required for financial management, payments, and order processing in the General Manager position.
Who we are:
Milanezza is a casual full service restaurant & bar with a cool vintage atmosphere serving homemade dishes from Argentina & Italy with a twist. Established in 2012, this top ranked restaurant is the best choice for those who want top quality homemade food and friendly service. As Argentines we stay true to these universal customs, and we have created the best of our cuisine combined with the taste of Italy. Milanezza provides an Italian concept with a Latin-American soul: the essence of sharing the table with homemade and healthy food served in a casual, warm, soothing family atmosphere. Milanezza – the true taste of family.
Job Type: Full-time
Work Location: In person
- Principals only. Recruiters, please don't contact this job poster.