We are hiring two entry-level technicians for our back-office engineering team. This role starts in aftercare support and grows based on skill and performance.
This is not a call center script job. You will be troubleshooting real technical issues for business phone systems in a specialized VoIP environment. Most of what we do is specific to our company, so training is provided. What we need is strong troubleshooting ability and a willingness to learn.
Job Responsibilities:
Troubleshoot VoIP phone and service issues for business customers
Work tickets related to phones, networks, and connectivity
Follow defined procedures and escalation paths
Document work clearly so the team stays aligned
Learn internal systems and tools over time
What We Are Looking For:
Basic understanding of networking concepts such as IP addresses, gateways, and DNS
Strong general troubleshooting skills
Comfortable working with computers and configurations
Ability to stay calm when customers are frustrated
Willingness to ask questions and follow procedures
You do not need prior VoIP experience.
You do need to be reliable, teachable, and detail-oriented.
Nice to Have but Not Required:
IT coursework, certifications, or hands-on experience
Help desk or technical support background
Interest in networking or telecommunications
Schedule and Pay:
Full-time
In-office position
Pay based on experience
How to Apply:
Send a resume and a short note describing your technical background and why you are interested in the role.
Principals only. Recruiters, please don't contact this job poster.