APPLICATION SUPPORT | OPERATIONS OPTIMIZATION | PROCESS IMPROVEMENT | REMOTE
PROFESSIONAL SUMMARY
Results-driven Application Support and Operations professional with experience supporting business systems,
optimizing workflows, managing documentation, and coordinating cross-functional teams in regulated and high-volume
environments. Proven ability to work independently in remote settings, analyze operational gaps, improve system
efficiency, and maintain accurate reporting and compliance standards. Strong communicator with advanced proficiency
in Microsoft Office, data management, training documentation, and process improvement initiatives.
CORE SKILLS
Application Support • Systems Optimization • Workflow Analysis • Process Improvement • End-User Support • System
Testing & Validation • Documentation & SOP Development • Change Management • Project Coordination • Remote
Operations • Vendor & Stakeholder Coordination • Data Reporting & Analysis • Regulatory Compliance • Issue
Resolution • Microsoft Word, Excel, PowerPoint, Outlook • Training Support • Continuous Improvement
PROFESSIONAL EXPERIENCE
Driver Supervisor – Circuit | Fort Lauderdale, FL | December 2021 – Present
• Supported and optimized operational software platforms used for scheduling, GPS tracking, reporting, and workforce
coordination.
• Identified workflow inefficiencies and implemented process improvements increasing productivity and compliance.
• Coordinated system usage and resolved technical issues ensuring data accuracy and uptime.
• Developed procedural documentation and delivered system training for staff.
• Analyzed operational data using Excel to support leadership decisions.
• Operated independently in a remote-capable environment while maintaining cross-functional communication.
Provider Data Management Analyst – Salem / Health Net (Remote) | April 2021 – December 2021
• Processed healthcare provider applications ensuring accuracy and regulatory compliance.
• Performed data cleansing, validation, and reporting for system integrity.
• Created documentation and workflow guides for operational consistency.
• Monitored SLAs and performance metrics.
• Collaborated remotely with internal teams to resolve system and data issues.
Administrative Security Clerk (PIV Manager) – RedZone, LLC | Oakland Park, FL | February 2020 – March 2021
• Managed credentialing systems and secure access workflows.
• Maintained reports and Excel tracking for compliance and auditing.
• Processed sensitive applications ensuring accuracy and confidentiality.
• Coordinated communications and supported special operational projects.
EDUCATION
Christian Academy High School – Townsend, GA
TECHNICAL PROFICIENCIES
Microsoft Word • Excel • PowerPoint • Outlook • GPS Tracking Systems • Data Management Platforms • Electronic
Filing Systems • Reporting Tools