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Patient Access Ambassador
Memorial Healthcare Systems
compensation:
$16 - $17.50 / HR
employment type:
full-time
experience level:
entry level
job title:
Patient Access Ambassador (Remote After Training)
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Responsible for scheduling patients with appropriate providers using moderately complex scheduling algorithms for a single specialty. Ensures patient care needs are met while enhancing the overall patient experience. Supports care coordination, compliance, and patient flow through effective communication and administrative support activities.
Key Responsibilities
Patient Scheduling & Coordination
Schedules patients with appropriate providers using moderately complex scheduling algorithms for a single specialty.
Offers solutions that align with patient care needs and enhance patient experience.
Coordinates with physician offices and clinical departments to prepare patients for visits and maintain support processes.
Facilitates communication across clinical care teams to ensure prompt and effective care for symptomatic patients.
Patient Access & Care Support
Performs patient care support activities including:
Pre-registration
Medication refill coordination
Insurance verification
Authorization and referral status review
Real-time communication with medical practices for single-call resolution
Conducts high-level communication with cross-functional clinical care teams for symptomatic patients.
Clinical Record Review & Preventive Care Support
Reviews patient medical records to identify opportunities for care coordination and address care gaps.
Uses clinical decision-making to identify preventive screening needs and schedules patients accordingly, including:
Annual wellness exams
Mammograms
Routine check-ups
Screenings and immunizations
Laboratory testing
Imaging studies
Other preventive or diagnostic procedures
Risk & Population Health Support
Reviews risk scores using evidence-based guidelines and clinical decision support tools.
Prioritizes medical urgency for high-risk patients, including those with:
Chronic conditions
Cancer screening needs
Diabetes
Hypertension
High cholesterol
Customer Service & Communication
Demonstrates proficiency in multichannel communication including phone, email, and Epic Secure Chat/SMS.
Maintains high standards of professionalism and customer service in every interaction.
Consistently demonstrates organizational core values and service standards.
Follows “Language of Caring” and “Heart Head Heart” communication frameworks.
Call Center & Performance Metrics
Handles inbound call activity to support single-call patient resolution.
Meets performance scorecard expectations including call metrics and quality standards.
Complies with call monitoring, evaluation, and quality management guidelines.
Works overtime as business needs require.
Compliance & Confidentiality
Immediately reports suspected breaches of Protected Health Information (PHI).
Ensures compliance with HIPAA regulations and organizational privacy standards.
Professionalism & Teamwork
Demonstrates strong interpersonal skills, independent thinking, courtesy, and empathy.
Works collaboratively in a team environment.
Maintains reliable attendance and punctuality and communicates schedule deviations appropriately.
Additional Duties
Performs other duties as needed to support patient and business needs
- Principals only. Recruiters, please don't contact this job poster.