Customer Service/Technical Support Supervisor
Description:
. Responsible for the day-to-day successful operations of a team of representatives.
. Provide effective two-way feedback to motivate a high performance and productive environment.
. Recognizes and recommends operational improvements. Monitors performance of staff members according to established observation standards.
. Effectively executes on the vision, mission, and objectives of the business, successfully achieving productivity and quality objectives.
. Technical inclination to understand processes and system capabilities.
Qualifications:
. Minimum of 5 years customer contact experience
. Minimum of 4 years Supervisor/Management experience in a Customer Service environment (back office management experience preferred).
. Relevant experience coaching and mentoring others with demonstrated team leadership.
. Ability to drive performance results.
. Ability to successfully communicate ideas and recommendation to employees at all levels using tact, common courtesy, persuasion, and discretion to achieve objectives
. Ability to listen to internal and external customers and communicate extremely complex and technical information clearly and concisely.
. Ability to work under pressure and meet deadlines with frequent interruptions and redefined priorities.
. Ability to handle unusual situations effectively and respond positively to new ideas.
. Superior oral and written communication skills.
. Excellent interpersonal skills.
. Ability to effectively solve complex problems by leading critical corrective action planning.
. Ability to make decisions and recommendations that contribute to the overall success of projects and programs within Customer Service/Technical Support.
This is a 9AM to 5PM, Monday through Friday position. Starting salary is $10.00.
Please submit a professional resume with references. Qualified candidates will pass a company background check.
- Location: Boca Raton, FL
- Compensation: Hourly
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.