Job Title: Third party debt collector
Job Location: Boynton Beach, FL 33435
American Credit Bureau has an opportunity for an experienced collector with a positive attitude, a dedicated work ethic, and prior third-party collections experience. Candidate will work with consumers to make arrangements for repayment on delinquent balances. American Credit Bureau employs professional telephone collection techniques to negotiate payments arrangements and help consumers satisfy outstanding debts. We provide unsurpassed results with tailored services that meet the most stringent demands and expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.
* Complete inbound and outbound calls discussing delinquent consumer accounts to determine reason for overdue balance, reviewing terms of sale, service or credit contract.
* Aid in reconciling accounts, making payment arrangements and reaching settlements when applicable
* Facilitate and expedite customer disputes through the appropriate department channels
* Document all pertinent information concerning delinquent status in customer account history using CRT
*Initiates skip trace action to obtain additional information on consumers, contacting references and other consumer associates by telephone for location information
* Discuss collection strategy with management and recommends pay plans and/or extension requests as well as proposes legal action when appropriate
* Work the account queues as assigned by the supervisor
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
EDUCATION AND EXPERIENCE:
High School Diploma required; College course work preferred; Minimum of three years, third-party collections experience required.
LANGUAGE SKILLS:
Ability to read and interpret documents concerning customer accounts and their billing. Ability to write routine memos and correspondence. Ability to speak effectively before peers and management of the organization. Ability to use professional approach when talking to customers and vendors. Ability to speak multiple languages desirable.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Aptitude to research dilemmas that arise based on items furnished. Ability to detect the problem and resolve in a timely, efficient manner. Ability to comprehend and perform guidelines delivered in either written and/or verbal form.
OTHER SKILLS AND ABILITIES:
The ability to work independently but also contribute to the team. 10-Key by touch and previous computer skills a must. Must possess strong organizational and time management skills. Familiarity with medical/dental billing/insurance a strong benefit.
Pay for this position is $10.00 to $13.00/Hour + Performance based commissions
For immediate consideration please email your resume to:
dsmith@americancreditbureau.com
INCLUDE THE JOB TITLE IN THE SUBJECT LINE.
- Location: Boynton Beach
- Compensation: $10.00 to $13.00 per hr
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