•This position reports directly to a Integrity Plus Services Manager and is responsible for the timely service of customer requests for assistant and mortgage modification issues.
Responsibilities:
•Independently evaluate each modification and the corresponding customer, based on all financial information available to develop the most beneficial resolution possible.
•Formulate resolution plans through the use of forbearance agreements, loan reinstatement, loan modification, deed in lieu, pre-approved .
•Negotiate all aspects of plan with customers and/or third parties.
•Manage and follow up on plans assigned in a timely manner.
•Timely completion of weekly/monthly performance reports and special assignments.
•Ability to handle customer service questions & inquiries on loans along with timely follow up.
•Ability to handle inbound and outbound calls from a call queue.
•Work with co-workers to assist in achieving team and department goals.
•Meet or exceed individual MS standards (Monthly Goals).
Key Result Areas:
•Attain monthly goals
•Maintain departmental goal of 5 applications per week
•Maintain a high level of quality in everything you do.
Required/Preferred Qualifications:
•Mortgage background
•Excellent written and verbal communication skills
•Ability to type and provide excellent customer service
•Call Center background
•Bi-lingual preferred
- Location: West Palm Beach
- Compensation: Salary/ Commission
- Telecommuting is ok.
- OK for recruiters to contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.