Dolphin Mall, located in Miami, FL, is currently seeking part time seasonal Guest Service Representatives to handle guest inquiries within the shopping centers customer service department during the holiday season. The primary goal of the position is to ensure that all guests visiting Dolphin Mall receive a high level of quality service. The ideal applicant will possess a thorough knowledge of Miami and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.
Responsibilities:
Interact with and provide directional information to customers
Greet customers in a friendly manner
Answer inbound calls to the Customer Service Desk
Provide information about stores within the shopping center including product information
Provide information concerning mall events and activities
Process gift card transactions and promote the program in order to exceed shopping
centers goals
Assist customers with various ancillary purchases
Provide information regarding local attractions, transportation and dining
Arrange transportation and restaurant reservations
Assist with internal mall marketing promotions
Troubleshoot and diffuse customer issues
Participate in training and education programs
Provide Customer Service Manager with observations, customer comments, and
recommendations
Provide rental equipment (wheelchairs) to shoppers as needed
Inventory control
Continually exceed customers expectations
Qualifications:
Strong customer service orientation
Previous cash handling experience
Outstanding communication skills, both written and oral
Professional appearance and presence
Ability to work within a team environment and interact well with others
Self motivated
Strong work ethic
Strong problem solving ability
Diplomatic
Courteous and pleasant manner
Friendly
Smile
Accurate and detail oriented
PC knowledge (Word, Excel etc.)
Guest Service Representatives must be available for a variety of shifts, including a mix of days, nights, and weekends during the holiday season. Compensation for the part time customer service representative positions is $8.50/hour.
When applying online, please specify that you are applying for the seasonal position at Dolphin Mall. Please submit resume via email to svandenberg@infoplaceusa.com or fax to (616) 825-6180.
- Location: Miami, FL
- Compensation: $8.50/hour
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.